VideoSlots Casino Terms and Conditions

Welcome to VideoSlots Casino. These terms and conditions govern your use of our services and explain the rules that apply when you register an account, make a deposit, claim a bonus or place a wager with us. By creating an account and using video slots casino services on our platform, you confirm that you have read, understood and agreed to be bound by these terms in full.

Who We Are

We are Videoslots Limited, a company registered in Malta under number C49090, with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. Our sportsbook is operated by Videoslots Sports Limited, registered in Malta under number C93953, at the same address. We have operated as VideoSlots since 2011, and today our online casino video slots platform is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/258/2014, the UK Gambling Commission under licence 39380, Spelinspektionen in Sweden under licence 23Si1181 and AGCO in Ontario under licence OPIG1267597. Our sportsbook holds separate licences MGA/CRP/258/2014/02 and Spelinspektionen 25Si933. We also hold a licence to operate in Spain. Depending on where you reside, your relationship with us may be governed by a locally applicable set of terms, particularly if you are based in the United Kingdom, Italy, Sweden, Denmark or Greenland.

Eligibility and Account Registration

You must be at least 18 years old to open an account and use Video Slots services. We reserve the right to request identity and age verification documents at any time, and we will suspend or close any account where we cannot confirm eligibility. We do not accept players from a number of restricted jurisdictions, including but not limited to the United States, France and its overseas territories, Spain (outside our locally licensed offering), the Netherlands, Poland, Australia and several other listed countries. It is your responsibility to check that online gambling is lawful in your place of residence before registering. Once your account is created, your videoslots login credentials are personal to you, and we ask that you keep your username and password confidential at all times to protect your funds and personal data.

One Account Policy

We permit only one account per person, household and IP address. If we discover duplicate accounts, we reserve the right to close them and withhold any associated bonus funds or winnings gained through the videoslots casino bonus program.

Deposits, Withdrawals and Currencies

We support deposits and withdrawals in CAD, DKK, EUR, GBP, JPY, NZD, SEK and USD, and we pay out winnings in the currency registered to your account wherever possible. Our minimum deposit is €10 or £10, with no processing fee except through Euteller, which carries a 1.95% charge. All deposits made on our platform are processed instantly, and funds appear in your account in real time, whether you play through our desktop site or our video slots mobile casino experience.

Our minimum withdrawal amount is €20 across all payment methods, including bank transfer. Players within the EU must withdraw using their original deposit method or bank transfer, while players outside the EU, including UK customers, may also withdraw via their chosen method or by bank. We process withdrawals within 12 hours in most cases, with bank wire transfers taking up to two working days once we receive satisfactory verification documents. The maximum withdrawal per transaction is £10,000, and any amount above €30,000 must be requested through our support team and will be paid by bank transfer. Progressive jackpot payouts of €50,000 or more may take up to 30 working days to process due to additional checks.

Bonuses and Promotions

At VideoSlots, we offer every newly registered player a three-part welcome package consisting of a Welcome Bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. A qualifying first deposit of €10 or £10 unlocks 11 wager-free Welcome Spins along with a 100% videoslots bonus up to the applicable ceiling. Depending on your licensing jurisdiction, wagering requirements and maximum bonus amounts vary: under our UK licence, the bonus is capped at £50 with a 10x wagering requirement, while under our Malta licence it is capped at €200 with a 35x wagering requirement, both to be completed within 60 calendar days of activation. In Canada, our video slots casino bonus code offer provides 100% up to C$200. We activate this videoslots bonus code offer from the My Bonuses section of your profile, crediting it to your balance in 10% increments as wagering requirements are met.

Our promotional calendar also includes The Wheel of Jackpots, offering three exclusive, wager-free jackpots called Mega, Major and Mini, each with guaranteed minimum prize pools. We run Clash of Spins around the clock, and our Battle of Slots tournaments give players the chance to compete in Scheduled and Sit & Go formats, including Freerolls, Re-Buys and Heads Up battles. Only one bonus may be active on your account at any time, and only one bonus applies per household or IP address. We reserve the right to withhold bonus funds where we detect abuse of any video slots bonus code or promotional offer.

Games, Software and Mobile Access

We provide access to more than 12,000 games from over 180 studios, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming and many more. Our lobby is organised into Jackpots, Video Slots, Table Games, Video Poker, Scratch Cards and Live Casino categories, and we add new titles daily. Every game on our casino video slots platform runs on HTML5, so there is no need to download software or visit an app store; our video slots casino app-like experience works directly in your browser on desktop, smartphone or tablet, across both iOS and Android devices. Anything you can do on our desktop site, including registration, deposits, withdrawals and activating promotions, is fully available through video slots mobile casino access.

Responsible Gambling and Account Controls

We take player protection seriously and provide a range of tools to help you stay in control, including deposit limits, loss limits, wager limits, time-outs and self-exclusion. If you feel your gambling is becoming a problem, we encourage you to contact our support team, who can guide you through the options available under your licensing jurisdiction. We monitor account activity for signs of harm and may proactively reach out where we identify concerning patterns.

Customer Support and Sister Sites

Our support team is available 24 hours a day, seven days a week via live chat, and you can also reach us by email at support@videoslots.com or by telephone. If you have questions about your videoslots casino login, a pending withdrawal or an active promotion, we are here to help in multiple languages. Players interested in our wider portfolio, including videoslots casino sister sites, can contact our team for further information, as availability differs by jurisdiction.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in regulation, our services or our commercial arrangements. We will publish the revised terms on this page, and continued use of your account after changes take effect constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed of any amendments affecting your use of VideoSlots.