VideoSlots Online Casino Responsible Gaming
We believe that gambling should always remain an enjoyable form of entertainment, never a source of harm. At VideoSlots Casino, we are committed to promoting responsible gaming across everything we offer, from our extensive slots library to live casino tables and sports betting. Our operations are licensed and regulated by the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario, and each of these licences requires us to maintain strict player-protection standards. We take these obligations seriously and have built a comprehensive set of tools to help you stay in control whenever you play Video Slots with us.
Our Approach to Safer Gambling
We understand that for the vast majority of our customers, spinning our slots and enjoying our live tables is simply a fun way to spend leisure time. However, we also recognise that gambling can become problematic for a small number of players, and we have designed our services to identify and support those who may need extra help. Our responsible gaming framework covers every stage of your journey with us, from the moment you register through to ongoing account monitoring and, where necessary, direct intervention.
- We provide free tools that let you set deposit, loss, wager and session limits
- We monitor account activity for signs of harmful play patterns
- We offer self-exclusion options ranging from short breaks to permanent closure
- We restrict access to anyone under the age of 18
- We signpost independent support organisations for players who need further assistance
Recognising the Signs of Problem Gambling
We encourage every customer to reflect honestly on their gambling behaviour. You may want to consider setting limits or taking a break if you recognise any of the following in yourself:
- You spend more time or money on casino games than you originally intended
- You chase losses by depositing funds you cannot afford to lose
- You neglect work, family or personal responsibilities because of gambling
- You feel anxious, irritable or preoccupied when you are not playing
- You borrow money or sell possessions to fund further deposits
- You have tried to cut back on your play but have been unable to do so
If any of these statements resonate with you, we strongly encourage you to use one of the tools described above or to reach out to our support team, who are available 24 hours a day, seven days a week via live chat, e-mail and telephone.
Protecting Minors and Vulnerable Players
We only accept customers who are at least 18 years old, and we carry out identity and age verification checks before allowing withdrawals or continued play. We strongly recommend that account holders install parental control software on any shared or family device, and we can point you towards independent filtering tools on request. We never knowingly allow anyone under the legal age to access our Video Slots mobile casino, desktop platform or VideoSlots app.
Independent Support Organisations
Beyond the tools we provide directly, we recommend a number of independent, non-profit organisations that offer free, confidential advice to anyone affected by gambling-related harm, whether personally or through a friend or family member:
- BeGambleAware – information, advice and free support for UK-based players
- GamCare – a free national helpline and online chat service
- Gamblers Anonymous – peer-support meetings held worldwide
- Stödlinjen – resources available for our Swedish customers
- GamStop – the UK's national self-exclusion scheme
We do not receive any commercial benefit from directing you to these organisations, and we encourage you to contact them directly if you would like independent guidance separate from our own account tools.
Reality Checks and Account History
We give you full visibility over your play through detailed account statements covering deposits, withdrawals, wins, losses and bonus activity. These records are available at any time once you complete your VideoSlots casino login, and we recommend reviewing them regularly to keep an accurate picture of your gambling behaviour. Reality-check pop-ups can also be enabled to interrupt extended sessions with a summary of elapsed time and net spend.
Advertising and Marketing Standards
We design our marketing communications, including bonus offers and promotional e-mails, to be socially responsible and never to target self-excluded players or anyone who has indicated they are struggling with their gambling. If you activate self-exclusion or a Time-Out, we automatically suspend all marketing communications for the duration of your exclusion. You can also opt out of promotional contact permanently at any time, whether you play through our desktop site or our Video Slots mobile casino app.
Our Ongoing Commitment
Player protection is not a static policy for us; it is something we continually review and improve alongside our regulators, including the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen and AGCO Ontario. We train our customer support team to recognise signs of at-risk behaviour, and we regularly update the tools available across our platform as new research and best practice emerge. Whether you are new to our VideoSlots bonus offers or a long-standing member of our loyalty programme, our goal remains the same: to keep gambling an enjoyable, controlled and safe activity for every player who joins us.
If you have any questions about our responsible gaming policy, or if you would like help setting limits, arranging a Time-Out or self-excluding, please contact our support team at support@videoslots.com or via live chat, available around the clock. We are here to help.
Frequently Asked Questions
How do deposit, loss and wager limits work?
Once you complete your VideoSlots Casino login, you can visit your account settings to set personalised limits on how much you deposit, wager or lose within a day, week or month. We apply any reduction to your limits immediately, while requests to increase a limit only take effect after a 24 to 72 hour cooling-off period. This delay is intentional, and we built it to give you time to reconsider before committing further funds. These controls apply across our entire Video Slots Online Casino, including slots, jackpots, live casino and sportsbook products.
What if I need a short break from playing?
We provide session-length reminders that appear on screen after a set period of continuous play, giving you a clear overview of your time and spend so far. If you feel you need a short break, our Time-Out feature lets you suspend your account for 24 hours, 7 days or 30 days. During a Time-Out, we block all deposits and remove you from marketing communications, and the exclusion cannot be reversed early.
How can I self-exclude for a longer period?
Where a longer break is required, we offer self-exclusion periods of 6 months, 1 year or 5 years, and we also support permanent closure of your account. Once self-exclusion is active, we close your Video Slots casino login, cancel any pending VideoSlots Casino bonus offers, and prevent you from opening a new account with us for the duration selected. UK-based customers can additionally register with GAMSTOP, a national self-exclusion scheme, and we cross-check our database against GAMSTOP to ensure compliance. Similar national registers apply for our Swedish and Italian customers under Spelpaus and the Italian self-exclusion register respectively.
Content updated: August 25, 2026