VideoSlots Casino Privacy Policy

At VideoSlots, we are committed to protecting your personal data and respecting your privacy at every stage of your relationship with us. This Privacy Policy explains how we, Videoslots Limited (Malta, reg. C49090), together with Videoslots Sports Limited where sportsbook services are involved, collect, use, store and protect your information when you register, log in and play at our Video Slots casino. By using our services, you agree that we may process your data in the manner described below.

Information We Collect

We collect information from you at various stages of your journey with us, from the moment you create a Video Slots login through to ongoing account activity.

Information You Provide to Us

• We collect your name, date of birth, address, email and phone number when you register for a VideoSlots account
• We gather identity and address verification documents to fulfil our know-your-customer and anti-money-laundering obligations
• We record payment details when you make a deposit or request a withdrawal, including any videoslots bonus code you may enter
• We keep correspondence you send us through live chat, email or telephone support

Information We Collect Automatically

• We log your IP address, device type, browser information and operating system whenever you access our Video Slots casino
• We track your gaming activity, betting history and session data to operate our loyalty program and detect unusual patterns
• We use cookies and similar technologies to remember your preferences and keep you signed in across our videoslots app and desktop platform
• We monitor geolocation data where required to confirm you are accessing our services from a permitted jurisdiction

How We Use Your Information

Our VideoSlots platform uses your data for several legitimate purposes connected to running a licensed online casino. We process your information to verify your identity, manage your account, process deposits and withdrawals, and administer promotions such as our welcome bonus, Weekend Booster and Battle of Slots tournaments. We also use your data to communicate important updates, respond to support requests, and comply with our obligations under the Malta Gaming Authority, UK Gambling Commission, Spelinspektionen and AGCO Ontario licences. Where you have consented, we use your details to send marketing communications about videoslots free spins, reload offers and other promotions; you may withdraw this consent at any time.

Cookies and Tracking Technologies

We use cookies to improve your experience on our Video Slots online casino, remember your login details, personalise content, and analyse how players interact with our games and promotions. Some cookies are essential for our site to function, including those that keep you logged in during a session, while others help us understand traffic patterns and improve our video slots mobile casino experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our services.

Sharing Your Information

We may share your personal data with trusted third parties who help us operate our VideoSlots Casino services. These include payment processors handling deposits and withdrawals, identity verification providers, game and live casino suppliers whose content appears on our platform, regulatory bodies such as the MGA, UK Gambling Commission and Spelinspektionen, and professional advisers where necessary. We do not sell your personal information to unrelated third parties for their own marketing purposes. Any sister sites or affiliated brands operated under our licences follow equivalent data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations. Financial and identity verification records are typically kept for a minimum of five years following account closure, in line with anti-money-laundering requirements. Where your account becomes dormant, our standard account maintenance terms apply, and any remaining data is handled in accordance with applicable regulatory retention rules, including obligations tied to dormant balances that may ultimately be reported to the Malta Gaming Authority.

Your Rights Under Data Protection Law

As a player at Video Slots, you have a number of rights concerning your personal data, in line with applicable data protection legislation, including the GDPR where relevant. These rights include:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request erasure of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You may request a copy of your data in a portable format
• You may lodge a complaint with the Malta Information and Data Protection Commissioner or your local data protection authority

To exercise any of these rights, you can contact us through the details provided at the end of this policy, and we will respond within the timeframes required by law.

Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. Our VideoSlots systems employ encryption for sensitive data transmission, restricted internal access controls, and regular security reviews. While we take every reasonable step to safeguard your data, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Age Restrictions and Responsible Data Use

Our services are restricted to players aged 18 and over, and we verify age and identity as part of our registration process. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently gathered information from an underage individual, we will close the account and delete the relevant data promptly, in accordance with our responsible gaming commitments.

International Data Transfers

Because we operate across multiple licensed markets, including the United Kingdom, Sweden, Denmark, Italy, Spain, Germany and Canada, your data may be transferred to and processed in countries outside your home jurisdiction. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to a standard consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We will notify you of material changes through your registered account or by posting an updated version on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact our support team via live chat, available 24 hours a day, seven days a week, or by email at support@videoslots.com. You can also write to us at Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.